Standard Terms

General

By booking an appointment, clients agree to abide by these terms of business.
These terms may be varied at the sole discretion of Montem Counselling for the benefit of clients.
These terms are designed to ensure fairness, clarity, and the effective running of the counselling service.

Payment Terms

Payment for counselling sessions is due at the time of the booking and will be invoiced by email as soon as practicable following this. The fee must be paid no later than 4.00pm on the day specified in the invoice, which is normally the next day following the booking.
Unless otherwise specified by the vendor, payment is by bank deposit, the details of which are given in the invoice.
If payment is not received by the due time, the appointment will lapse.and a new appointment will not be offered until payment is received including an additional administration fee of $30.00.

Rescheduling and Cancellations

Appointments may be rescheduled or cancelled with a minimum notice of at least 48 hours preceding the start of the appointment.
With the minimum notice, the fees for cancelled appointments will be refunded, less a $30.00 administration fee, and appointments may be rescheduled once without additional cost otherwise a $30.00 administration fee may be charged.
If less than 48 hours notice is given, the session fee will be forfeited in full.
Forfeited fees are non-refundable and cannot be transferred to another session.

Flexifee is an optional extra allowing you to cancel or reschedule an appointment once only with less than 48 hours’ notice.

Flexifee costs an additional 15% of the standard appointment fee and must be paid with the appointment fee.
If you use Flexifee to reschedule, only the appointment fee will transfer under standard terms to the new appointment unless you pay a new Flexifee premium when rescheduling.
If you use Flexifee to cancel, the appointment fee will be refunded but not the Flexifee premium.
The Flexifee option to cancel or reschedule must be used before the appointment start time. It does not cover missed appointments, rescheduling, or cancellations made after the appointment has started.